The pella contact suggested removing the screw cover strip on the latch side and removing the 5 screws holding the latch side trim.
Pella door lock stuck.
Each case of stuck door can have its own challenges and solutions due to the variety of factors that can contribute to this type of situation and because of the many different door designs door hardware and door functions.
Once the mechanism has been released adjust stiff pella sliding door locks by loosening the screws holding the latching strikes on the inside of the door frame.
Once the door is open operate the handle and turn the deadbolt.
I cannot open my pella storm door step 1.
Wipe off any excess lubricant with a rag.
The door opening may be out of square which can happen as a home settles.
Pry off the plastic covers loosen the screws and slide the strikes up or down a few millimeters.
This will loosen the tension on the deadbolt allowing it to retract and the door to open.
To unjam the deadbolt remove the installation screws on the latch rail from the outside.
If either does not operate when the door is open the hardware needs to be replaced.
The inside hinge rail screws could be too tight.
If your door is new the hinges could be tight until they receive some use.
Discover pella s energy efficient replacement windows and doors.
This is a waste of time because the striker plate is still held firmly by 3 screws you can t get to.
Contacted pella storm door service at 866 809 9460.
The door might be difficult to latch and release if the strikes are misaligned.
Spray a silicone spray lubricant into the door s latch mechanism.
Pella does not have instructions readily available for fixing locked shut doors.
Loosen them a turn to relax the tension.